The problem
Your customer list is the asset most businesses ignore.
Customers buy once and disappear.
Without a reminder, even happy customers forget to come back for their next check-up, service or order.
Blasts that feel like spam.
The same message to everyone, too often, with no reason to read it. People stop opening, or block you.
Lists scattered everywhere.
Numbers in a phone, emails in a spreadsheet, orders in another system. Nobody can message the right people at the right time.
What we do
What's included.
Best for businesses with repeat customers: clinics, optical shops, salons, gyms, tuition centres, restaurants and online stores.
- 01
List clean-up and setup
Your customer contacts brought together, with consent recorded and duplicates removed.
- 02
Automatic reminders
Messages that send themselves: follow-ups after a visit, service reminders, birthdays, and win-backs for customers who haven't returned.
- 03
Campaigns for your busy dates
Promotions around Raya, Chinese New Year, Deepavali, 11.11 and year-end, planned ahead.
- 04
SMS, WhatsApp and email
The right channel for each message. SMS and WhatsApp for short, urgent messages, email for longer offers.
- 05
Opt-out in every message
Every message makes it easy to stop, which protects your reputation and keeps your list healthy.
- 06
One-page monthly report
Messages sent, opened and clicked, plus the bookings and orders that came back.
What we count
The number that pays your bills.
We count returning customers, repeat bookings and orders from each campaign, not just how many messages went out.
- 1
A free call.
Tell us about your business and what a good month looks like.
- 2
A plain plan.
What we'd do first, what it costs, and what we expect it to bring in.
- 3
Launch.
We set everything up in your accounts, in your name.
- 4
Monthly numbers.
One page every month: results and cost per result.
- 5
Keep what works.
More into what's working, less into what isn't.
FAQ
Fair questions.
Is it legal to send marketing SMS and email in Malaysia?
Yes, when people have agreed to hear from you and can easily opt out. We only send to customers who've given consent, and every message includes a way to stop.
I don't have a customer list. Can I still start?
Yes. We'll set up simple ways to collect contacts with permission: at the counter, on your website, through WhatsApp and through your ads.
How often should I message customers?
Usually less than you think. Reminders that are useful to the customer, plus a few well-timed campaigns a year, work better than weekly blasts.
Which is better, SMS, WhatsApp or email?
Each has a job. SMS and WhatsApp get read quickly and suit reminders. Email is cheaper for longer content and online stores. Most businesses use a mix.
Other services
Works better together.
Let's find your lift.
A free call about your business. If we can't help, we'll say so. We reply within 1 business day (GMT+8).